FEMINIST | ETHICAL | SUSTAINABLE | ARTFUL | CRUELTY-FREE | SWEAT-SHOP FREE | INCLUSIVE | GLOBAL | MEANINGFUL | POWERFUL
GIFT CARD | FREE USA SHIP | $15 GLOBAL SHIP

FAQ'S ("Facts")

Please Note: Scroll all the way down on the Witches, Lifestyle & Collections tabs to see all the cool categories! You won't want to miss out! No #FOMO!

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you can make purchases and check out as a guest every time.

However, by setting up an account, you may order without entering your details every time you shop with us. You can sign up now or create your account on the shopping cart page.

1.2 How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Please ensure that all information is correct before confirming your purchases and payment. 

1.4 I have problems adding items to my shopping cart.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart, hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

All items are produced on demand and made custom for each customer and we begin processing orders right away. Once the item has already been made, it is too late to make any changes to it, and the product that has been made will be the one that is shipped to you. For these reasons, please contact us immediately to cancel or amend an order.

1.7 I have a discount code, how can I use it?

Key in the voucher code in the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. You may also check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

It takes up to one week to fulfill (create) your order and then 1-3 weeks for shipment, depending on where you live on the planet.

2.2 How long will it take for me to receive my order?

USA orders arrive in 1-2 weeks and international orders 2-3 weeks. 

2.3 How may I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may then check and track the delivery status of your order.

2.4 What are the shipping charges?

Free USA shipping! International orders are free to ship if your order is over $100; if under $100, shipping costs $15. Thank you for your business.

2.5 May I change my shipping address after my order has been confirmed?

Please ensure you provide the correct address at checkout. If you have noticed that you made an error in your shipping information, please contact us immediately to re-route your item. However, we cannot guarantee that can redirect orders once they are processed and we are not responsible for items lost due to incorrect or wrong shipping address provided at checkout. 

2.6 There is a missing item in my order, what should I do?

We thank you for your business and apologize for sending you an incomplete order. Please contact our Support Care Team on our support page.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item. Please contact our Support Care Team on our support page.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Support Care Team on our support page. 

2.9 I’ve purchased the wrong size or color.

We do not issue refunds or allow exchanges for wrongly selected sizes or colors, so please ensure you choose your correct size & color prior to checkout. 

2.10 I have not received my parcel, what should I do?

Kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. 

2.12 I have yet to receive my parcel within the stipulated time frame. Whom may I contact?

Kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. If your order was lost in transit due to the carrier, we will ship you a brand new replacement item. Please contact us via our support form to initiate a replacement for items lost in transit. 

Please Note: Scroll all the way down on the Witches, Lifestyle & Collections tabs to see all the cool categories! You won't want to miss out! No #FOMO!

*HOW ARE YOU HELD ACCOUNTABLE FOR VIOLATING OUR STORE POLICIES, COPYRIGHT LAW, INTELLECTUAL PROPERTY RIGHTS LAW & TRADEMARK LAW AND/OR PERFORMING ACTIONS THAT COULD OR DO HURT THE STORE OWNER IN ANY WAY, SUCH AS BUT NOT LIMITED TO, FINANCIALLY BY DAMAGING THE BRAND, OR EMOTIONALLY BY CAUSING INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS TO THE STORE OWNER?

*USER VIOLATIONS OF STORE POLICY, COPYRIGHT LAWS, INTELLECTUAL PROPERTY LAWS & TRADEMARK LAWS

All content that you see on this website is protected by Copyright Law, Trademark Law and Intellectual Property Law both foreign & domestic (USA). By viewing our Website and any products on this medium or any other, both tangible or intangible, you agree not to reproduce, sell or copy any of our original and unique content writing, phrasing and imagery, our original works of art and/or any other unique and original writing and/or imagery you see printed on our products, and/or any trademarked phrases that you see printed on our products. Our work is legally protected, privileged media. These terms are legally binding. You are financially accountable for impersonating our brand, misrepresenting our brand, and for violating any store policies and related laws and performing actions that have the potential to, or do, hurt the store financially, damage the brand in any way and/or cause undue stress, physical, mental, emotional and/or financial hardship to the store owner and/or which restrict the growth of the brand in any way. 

We report violations of our Terms and Conditions, Intellectual Property Rights and Copyright Law Rights to our legal representatives. All merchandise, text and trademarked phrases on this website are privileged & copyrighted and remain our intellectual property solely and indefinitely. By using this website and viewing our merchandise on any medium, be it on our website or another, or in-person, or any other tangible or intangible way, you are viewing copyrighted, privileged, legally protected material and you are liable and legally accountable for reproducing it without our written consent. You are responsible for resulting ramifications due to your actions. If you use this website and/or view any of our products, on any medium, be it on this website or any other, or in-person, in any tangible and/or intangible way, and violate our store policy and/or aforementioned rights, you agree to pay the store owner for intentional infliction of emotional distress and financial damages and you agree to pay all attorneys fees for our store no matter the outcome of the lawsuit.

You also further agree to face punitive damages that may apply from your actions. Your receipt of the store owner's consent to publish & use any intellectual property associated with this store for any reason is not indefinite and may be retracted at any point, in which case you must immediately, on the day of receipt of notice, cease and desist any use of any of the store owner's intellectual property and store's related merchandise and forfeit any and all accompanying company property, both tangible and intangible, online and off, to the owner. Failure to do so is against our Terms of Use & Service and Privacy Policy and punishable by law, and you are accountable for any resulting financial loss to the store owner and restriction of the store's growth, damage to and/or misrepresentation of the brand, and emotional and mental hardship caused to the store owner by your actions for each consecutive day you refuse and/or fail to comply. This clause applies to all users of our website, customers, viewers of our merchandise and brand on any medium, and all employees and contractors associated with the store before, during and after employment and work is performed. You are further responsible for all attorneys fees in any impending lawsuit resulting from your actions no matter the outcome of the lawsuit.

Upon failing to cease and desist your actions after having been found violating our Terms of Use and Privacy Policy and any other applicable laws which protect our company and business, on the day you receive notice from us that you have violated this agreement and any related laws and contracts you have made with the owner of the Website at any time, you unconditionally agree to pay the store owner no less than, and possibly more than, $100 per day each day after your cease and desist notice is received that you are found to continue to refuse to cease and desist and continue to violate our Terms and any and any and all related laws that protect the rights, company & interests of the store owner and which may cause the store owner any undue distress by your actions. In addition to paying the store owner of this Website a $100 per day fine for violating any of this Website's Terms and any other corresponding laws and clauses, and causing the store owner any distress with your actions, you also unconditionally agree to pay for any and all of the store owner's attorney fees related to resolving any dispute having to do with violating the rights of the store owner and any corresponding laws which protect the owner. This includes but is not limited to sending any material to our email address or through our support form that could possibly be offensive, hurtful or malicious in nature.

You are financially responsible and legally liable for deleting, damaging and/or destroying any company property as a user, customer, contractor and/or employee and for refusing to forfeit any company property, online or off, to the store owner immediately upon receipt of your cease and desist order. Failing to comply to release company property, including granting admin access to any and all social media channels and/or public pages and/or private groups created for the company during the employee's or contractor's time working for the store owner, and/or any actions taken which would could be seen as impersonating the store owner, without the store owner's consent, will result in a fine payable to our store of no less than $100 per day for each day that you fail to comply with these Terms after receipt of your cease and desist order. Further, any nonconsensual destruction of the store owner's company property, both online and off, shall constitute a fine payable to the store of no less than $1000 for each attempt, successful or unsuccessful, to destroy company property both on and offline. Keep It Kind™, follow our rules, and there will be no problems.

CONTACT US

To make a complaint, resolve a dispute, receive further information regarding the use of our Website, report fraud or other illegal activity which targets our business, or to ask us a question, please contact us at: ladylibertyandco@gmail.com or email us using our Support form below.

We thank you for shopping with us and if you are a good person, we hope you have a great day!

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