No, you can make purchases and check out as a guest every time.
However, by setting up an account, you may order without entering your details every time you shop with us. You can sign up now or create your account on the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Please ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart, hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express.
All items are produced on demand and made custom for each customer and we begin processing orders right away. Once the item has already been made, it is too late to make any changes to it, and the product that has been made will be the one that is shipped to you. For these reasons, please contact us immediately to cancel or amend an order.
Key in the voucher code in the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. You may also check the status of your order in “My Account” if you are a registered user.
It takes up to one week to fulfill (create) your order and then 1-3 weeks for shipment, depending on where you live on the planet.
USA orders arrive in 1-2 weeks and international orders 2-3 weeks.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may then check and track the delivery status of your order.
Free USA shipping! International orders are free to ship if your order is over $100; if under $100, shipping costs $15. Thank you for your business.
Please ensure you provide the correct address at checkout. If you have noticed that you made an error in your shipping information, please contact us immediately to re-route your item. However, we cannot guarantee that can redirect orders once they are processed and we are not responsible for items lost due to incorrect or wrong shipping address provided at checkout.
We thank you for your business and apologize for sending you an incomplete order. Please contact our Support Care Team on our support page.
We apologize if you had received a defective item. Please contact our Support Care Team on our support page.
We apologize for sending you the wrong item. Please contact our Support Care Team on our support page.
Every item we create is made custom & on demand especially just for you. We do allow 30 Day Free Returns for all adult apparel items because we want you to be happy with your purchase. We do our best to accommodate you to choose your correct size before checking out by providing both imperial and metric sizing charts for all appropriate items. Only adult apparel products are eligible for returns. All other products are final sale. Please keep in mind that fewer returns means a larger Rainbow Charity Pot™ every year so we have more to donate to meaningful organizations. We thank you for your understanding and your business.
Kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. Thank you for your business.
First, kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. If your order was lost in transit due to the carrier, we will ship you a brand new replacement item as soon as possible. Please contact us via our support form to initiate a replacement for items lost in transit. Thank you for your business.