WOMAN-OWNED, ECO-FRIENDLY, SUSTAINABLE, CRUELTY & SWEAT-SHOP FREE. ALL JEWELRY FREE SHIPPING. PROMO: 10% OFF ALL PRODUCTS

FAQ'S ("Facts")

1. ORDERING

1.0 Do you offer expedited shipping? Where can I view your newest products?

Expedited shipping is available at checkout depending on your location. You may view our newest products by clicking the "New" category at the top of the Website. These are the newest products Lindsey has designed.

1.1 Do I need to open an account in order to shop with you?

No, you can make purchases and check out as a guest every time.

However, by setting up an account, you may order without entering your details every time you shop with us. You can sign up now or create your account on the shopping cart page.

1.2 How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Please ensure that all information is correct before confirming your purchases and payment. 

1.4 I have problems adding items to my shopping cart.

Customers are able to add any available items we have in our store to their cart. Customers are unable to add items to their cart if the item is currently out of stock. Items which are out of stock will show an "out of stock" button on the product page and will not allow the customer to add the item to the cart. Customers may be notified when an item is back in stock by inputing their contact information into the product page where it is requested.

In the instance a customer is unable to add an item to their cart and that item does not say it is out of stock, please contact us.

1.5 How do I pay for my orders?

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express. We may also accept other forms of payment such as Facebook Pay and Shop Pay at time of checkout. Shop Pay is carbon neutral. 

1.6 Can I amend or cancel my order?

All items are new, printed on demand and made just for you and we begin processing orders right away, so we do not accept requests for changes or cancellations to orders. Please ensure you have chosen the correct color and size of the item you wish to purchase before checkout. We do not accommodate shopper's remorse and recommend that any products that are no longer wanted or which were ordered somehow erroneously, such as by wrong size or color, be donated to charity or given away as gifts to friends, family or underprivileged households. Items donated to charity may be tax deductible. 

1.7 I have a discount code or gift card, how can I use it?

Key in the code in the field “Voucher Code/Gift Card/Discount Code” in checkout. You may also click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase. We are unable to retroactively refund or apply voucher, discount and gift card codes after purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. You may also check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

Your order is processed immediately.

2.2 How long will it take for me to receive my order?

All orders come with estimated delivery depending on where you live. You can expect your product(s) to arrive within the estimated timeframe you are provided at checkout. 

2.3 How may I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may then check and track the delivery status of your order.

2.4 What are the shipping charges?

Customers are charged the shipping rate they choose at checkout.

2.5 May I change my shipping address after my order has been confirmed?

Please ensure you provide the correct address at checkout. If you made an error in your shipping information, please contact us immediately to re-route your item. We cannot guarantee that can redirect orders once they are processed and we are not responsible for items lost due to incorrect or wrong shipping address provided at checkout.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Support Care Team on our support page so we can correct this.

2.7 I’ve received a defective item, what should I do?

We apologize for sending you defective product. Please contact our Support Care Team on our Support page within 15 days of receiving a defective product to have it replaced at no cost to you. Kindly include at least one photo of the product with its defect. 

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you a wrong item. Please contact our Support Care Team on our support page to correct this error. 

2.9 I’ve purchased the wrong size or color.

We do not issue refunds or allow exchanges for wrongly selected sizes or colors, so please ensure you choose your correct size & color prior to checkout.  Please refer to 1.6 above.

2.10 I have not received my parcel, what should I do?

Kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. 

2.12 I have yet to receive my parcel within the stipulated time frame. Whom may I contact?

Check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. If your order was lost in transit due to the carrier, we will ship you a brand new replacement item. Please contact us via our support form to initiate a replacement for items lost in transit.  

CONTACT US

To contact us, please see our support page. 

Thanks for shopping with us and have a great day!

Cheers to Truth & Justice!

The Support Care Team at

LADY LIBERTY & COMPANY

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