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GIFT CARD | FREE USA SHIPPING

FAQ 

 

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you can make purchases and check out as a guest every time.

However, by setting up an account, you may order without entering your details every time you shop with us. You can sign up now or create your account on the shopping cart page.

1.2 How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Please ensure that all information is correct before confirming your purchases and payment. 

1.4 I have problems adding items to my shopping cart.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart, hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

All items are produced on demand and made custom for each customer and we begin processing orders right away. Once the item has already been made, it is too late to make any changes to it, and the product that has been made will be the one that is shipped to you. For these reasons, please contact us immediately to cancel or amend an order.

1.7 I have a discount code, how can I use it?

Key in the voucher code in the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. You may also check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

It takes up to one week to fulfill (create) your order and then 1-3 weeks for shipment, depending on where you live on the planet.

2.2 How long will it take for me to receive my order?

USA orders arrive in 1-2 weeks and international orders 2-3 weeks. 

2.3 How may I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may then check and track the delivery status of your order.

2.4 What are the shipping charges?

Free USA shipping! International orders are free to ship if your order is over $100; if under $100, shipping costs $15. Thank you for your business.

2.5 May I change my shipping address after my order has been confirmed?

Please ensure you provide the correct address at checkout. If you have noticed that you made an error in your shipping information, please contact us immediately to re-route your item. However, we cannot guarantee that can redirect orders once they are processed and we are not responsible for items lost due to incorrect or wrong shipping address provided at checkout. 

2.6 There is a missing item in my order, what should I do?

We thank you for your business and apologize for sending you an incomplete order. Please contact our Support Care Team on our support page.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item. Please contact our Support Care Team on our support page.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Support Care Team on our support page. 

2.9 I’ve purchased the wrong size or color.

We do not issue refunds or allow exchanges for wrongly selected sizes or colors, so please ensure you choose your correct size & color prior to checkout. 

2.10 I have not received my parcel, what should I do?

Kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. 

2.12 I have yet to receive my parcel within the stipulated time frame. Whom may I contact?

Kindly check the status of your shipped order with the carrier using your tracking number which was emailed to you when your order was shipped. If your order was lost in transit due to the carrier, we will ship you a brand new replacement item. Please contact us via our support form to initiate a replacement for items lost in transit. 

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