RETURNS

RETURNS & EXCHANGES

We print items on demand so the products you receive from us are hot off the press! Fulfillment on demand helps reduce waste and prevent landfill buildup, which is eco-conscious and planet-friendly! Currently all sales are final and we do not allow returns or exchanges for any reason. We regret any inconvenience this policy may cause and are working to allow size exchanges in the future. Please sign up for our newsletter to receive updates about this policy & our products. To help you choose your correct size, there are imperial and metric size charts on product pages. If you are buying someone a gift and don't want to risk they won't like it, consider our store gift cards! Also, our spa items, décor and accessories also make excellent gifts. Thank you for considering our store.

DEFECTIVE & LOST ITEMS

Please ensure your shipping address on file with us is correct before you place an order as we do not refund or replace items sent to a wrong address entered by the customer or which are marked as delivered by the carrier. All claims for lost & defective items must be submitted to us by email no more than 14 days after the estimated delivery date. In the rare event you receive a defective item, kindly notify us by email and include your order number and photos of the defect. Once your product is approved for replacement, we will happily replace your item. In the rare event your item is late, please contact the carrier with your tracking number to inquire about its location, as every order comes with tracking. If the carrier confirms that the item is lost, please notify us by email no later than 14 days after the item's estimated delivery date and we will happily send you a replacement at no cost to you.

Thank you for shopping with us

Yours, Lady Liberty & Company

support@ladylibertyandco.com