RETURNS
RETURNS & EXCHANGES
Thank you for your interest in our brand. For sustainability purposes, we only print items on demand & we do not refund or exchange products except for item defect. We do not refund or exchange items for wrong size or color ordered by the customer. Therefore, each item is new, unused & truly made just for you! These policies ensure zero waste, lower our effect on climate change, protect us from Covid-19 contamination, save us the cost of warehouse storage and administrative fees to inspect and re-package products, save us the cost of shipping items back and forth, ensure the products you receive are always clean and unused, and keep our prices affordable so we can remain an inclusive brand. We are also a sustainable brand and these policies are environmentally friendly & help save the planet. To help you choose your correct size, we offer both imperial & metric sizing charts for all corresponding products on their product pages. (Our adult female sustainable T-shirts run large.) To initiate the return of a defective item, please see our directions below. If you are unsure of what to order as a gift, consider the gift of choice with our LL&CO™ store gift card. Thank you for shopping with us.
DEFECTIVE ITEMS
Please notify us within 15 days that you have received a defective item by contacting us via our support form. Kindly send us photos of the item's defect & your order number. Once your product is approved for replacement, we will ship you a brand new product. Thank you for your business!
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