RETURNS
RETURNS & EXCHANGES
Thank you for your interest in our brand. For sustainability purposes, we only print items on demand & we do not refund or exchange products, except for item defect. We do not refund or exchange items for wrong size or color ordered by the customer. These policies help ensure zero waste, lower our effect on climate change by avoiding shipping back and forth, lower our administrative fees to receive and inspect items, protect us from Covid-19 contamination, and save us on the cost of warehouse storage. We are a sustainable brand and these policies are environmentally friendly & help save the planet. To help you choose your correct size, we offer both imperial & metric size charts for all appropriate items. All sales are final & each item is new, unused, clean, & truly made just for you! To initiate the return of a defective item, please see our directions below. If you are unsure of what to order as a gift, please consider the gift of choice with our LL&CO™ store gift card. Thank you for shopping with us.
DEFECTIVE ITEMS
Please notify us within 30 days that you have received a defective item by contacting us via our support form. Kindly send us photos of the item's defect & your order number. Once your product is approved for replacement, we will ship you a brand new product. Thank you for your business!
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