RETURNS

 

RETURNS & EXCHANGES

Thank you for shopping with us! All of our items are made on demand which is why it takes us time to process your order. Making items on demand reduces overproduction and waste and helps prevent landfill buildup, which is eco-conscious and planet-friendly! Our current policy is that all sales are final, so we do not offer size or color exchanges and we do not refund or replace items marked as delivered by the carrier. We will replace defective items, items delivered to a different shipping address than you provide, lost items and items different from the size or color you ordered. We do our best to assist customers in choosing their correct size by providing both metric and imperial sizing charts for all fitted products in our store. If you are unsure about what to order as a gift, kindly consider our fabulous store Gift Cards. 

MY ITEM IS DEFECTIVE

In the rare event that you receive a defective item, please notify us within 7 days of receipt of your item that your item is defective by contacting our store at ladylibertyandco@gmail.com  and send us photos of the defect & the item's order number. Once your product is approved for replacement, we will immediately ship you a replacement item at no cost to you.