SHIPPING
ABOUT OUR SHIPMENT
We have ethical (sweat-shop free) factories all over the globe so shipment times can vary as they are based upon your location. Live shipping rates are calculated at checkout and we have express shipping options available depending on your location. Items should arrive within the estimated delivery window. All shipped items come with tracking so you can track your shipment.
SHIPPING SUSTAINABLY
We fulfill your orders at the closest fulfillment center to you for faster shipping times, lower shipping costs and reduced CO₂ emissions. Also, our standard shipping rate with CO2 offsetting at checkout allows profits from this shipping option to go to Native which can be used to fund projects that reduce carbon emissions. Further, by choosing this option for your order, you offset all emissions associated with blank product manufacturing, fulfillment, shipping, and expected product care.
SHIPPING EFFICIENTLY
If customers are interested in buying multiple items of the same item type, we encourage them to purchase the items in a single bulk shipment instead of making individual purchases. This lowers the cost of shipping for each individual item, lowers our store's carbon emissions, and incentivizes customers to make energy efficient, eco-friendly, sustainable choices. We believe it's important not just to create and sell beautiful products but to do it responsibly, too!
RETRIEVE LOST ITEMS
Please ensure your shipping address is correct at checkout as we do not refund or replace items sent to a wrong address entered by the customer or items marked as delivered by the carrier. In the rare event your item is late and still has not arrived, kindly contact the mail carrier with your tracking number to inquire about its location. If the item is lost due to courier error, we will replace the item. Claims to replace items lost in transit must be sent to us within 14 days of the estimated delivery date.
SHIPPING SPA ITEMS
Currently, all beauty product (Floral Hand & Body Lotion, Floral Hand & Body Wash, Hand & Body Lotion, and Refreshing Hand & Body Wash) shipping is limited to:
- European Union
- The United Kingdom
- The United States and their territories
Thank you for your business
Lady Liberty & Company🗽